🔑Coming Back From the Old App

Had a LangX account before the new app? Your profile, username, streak and tokens are waiting — here is how to get back in.

The new LangX is a new app with a new sign-in. Your old password does not carry over, but everything else does: your username, your profile, your languages, your day streak, your token balance and your conversations with anyone who has also come back.

How to get in

Use the same email address you used before, and either of these:

• Reset your password. On the sign-in screen tap Forgot password?, enter your old email, and follow the link we send you. Choose a new password and sign in with it.

• Continue with Google or Apple. If that account uses the same email address, it signs you straight in.

Do not create a new account. Your old profile belongs to your old email address; a fresh account under a different address would start from zero.

What you will see

The first time you sign in, a Welcome back screen lists what came back: your @username, your streak, your token balance — divided by 100, the scale the new app runs on — and a welcome-back bonus of 250 tokens, plus any conversations that were restored. Why the balance is divided is explained in LangX Token. If you had a large token balance in the old app you may also find a lifetime plan waiting.

Something missing?

• No reset email? Check spam, and make sure it is the address you used in the old app — a different address has no account behind it.

• A form asked for your details? Some old profiles were incomplete. The form is pre-filled with what we had; finish it and the rest is restored.

• A conversation is gone? Chat history only returns once both people are back. It appears on its own when the other person signs in.

Anything else, write to [e-mail].